Underground Line Locations
Spring landscaping, home additions, swimming pools … this is the time of year for outdoor projects. Please remember, if your project involves digging, you need to call the Alabama One-Call Hotline. After getting the details about your project, the Alabama One-Call center will fax a notification to all utilities which may have wires or pipes in the ground near your site. In Hartselle, a Locate Technician will visit the site within 48 hours to mark the location of underground utilities. They will use the following color codes to let you know the areas to avoid digging:
Calling 1-800-292-8525 or 811 is the most important first step in any project. If you fail to call and then hit a utility, you will be responsible for all repair costs. And digging into a power line or gas line could be deadly. So remember: Call before you dig!
To request underground line locations,
call toll free (7 am – 5 pm):
811 or 1-800-292-8525
to reach Alabama One Call
It’s the law …
and it could save your life
Requesting Line Locations
• Alabama One Call www.al1call.com is a notification service that sends notification of your intent to excavate to all of its members in the area, including Hartselle Utilities’ Water, Gas, Sewer and Electric departments.
• The operator taking your call can let you know what companies are being notified.
• Keep in mind that not all utility companies are members of Alabama One Call – you may have to call some utilities yourself.
• Alabama One Call will issue a locate ticket number – keep this number for future reference.
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ELECTRIC |
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WATER |
| NATURAL GAS Yellow |
| TELE/CATV Orange |
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SEWER
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Utility Responsibilities
• Utilities have 2 full business days (excluding holidays) to complete the line locations. However, if locations are not done after this time, it is the excavator’s responsibility to call the appropriate utility or Alabama 1 Call and report that the locations have not been marked.
• Hartselle Utilities will only mark lines owned and operated by Hartselle Utilities. Examples of what we will not mark include electric lines running from your house panel to your garage, water lines from your meter into your house, your sprinkler system, and water, gas or electric lines owned by another utility (such as Joe Wheeler Electric Co-op).
• Underground utilities will be marked with paint and/or flags according to the Utility Location Coordination Council Uniform Color Code at left.
Excavator Responsibilities
• After calling, please allow 2 full business days (excluding holidays) before digging.
• Dig with caution within 24” of any marks indicating buried utilities.
• If possible, use white paint to outline the planned excavation area.
• If the area has not been marked when you are ready to dig (after two business days), please call Alabama One Call and ask them to send a second notice. This second notice will be treated as an emergency.
• If you have questions about the marks Hartselle Utilities has placed on the ground, call (256) 773-3340. DO NOT make assumptions regarding the location of underground utilities!
• The locate ticket issued by Alabama One Call is good for 14 days. If you dig after the ticket expires then you are digging without a valid locate ticket. If you are unable to dig before the ticket expires, you need to call Alabama One Call two days before the ticket expires to update the ticket.