Employment Opportunities
Part-time Customer Service Representative I
Part-Time Customer Service Representative I
Location: Hartselle Utilities Main Office, Hartselle, Alabama
Department: Customer Service
Pay Range: $18.00 – $20.00 per hour (based on experience)
Schedule: Up to 29 hours per week
Join Our Team
Hartselle Utilities is looking for a friendly and dependable Part-Time Customer Service Representative to assist customers at our lobby service counter and drive-through window.
This position helps ensure our customer service windows remain open and operating smoothly during busy times or when full-time staff members are assisting other customers or are out of the office. If you enjoy helping people, working in a professional office environment, and providing great customer service, we would love to hear from you.
This role is a great opportunity for someone looking for flexible daytime hours in a professional office setting.
What You’ll Do
- Welcome and assist customers at the lobby and drive-through payment windows
- Accept and process payments by cash, check, or money order
- Provide receipts and maintain accurate payment records
- Answer customer questions about accounts and services
- Assist with processing mail-in and night deposit payments
- Enter and update account information in our computer system
- Answer and direct incoming phone calls
- Support daily office operations and customer service activities
What We’re Looking For
- High school diploma or GED
- Previous experience in customer service, cashiering, or an office environment
- Experience handling payments and balancing transactions
- Basic computer skills including spreadsheets and office software
- Strong communication and people skills
- Ability to remain calm and professional while assisting customers
- Strong attention to detail and accuracy
Candidates must successfully pass a background check and drug screening.
Schedule
- Up to 29 hours per week
- Flexible schedule
- Work hours fall Monday through Friday between 7:30 AM and 4:30 PM
- Hours may vary depending on department needs, busy periods, employee absences, or vacation coverage
Applications will be accepted until the position is filled.
Equal Employment Opportunity
Hartselle Utilities is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Drug Free Workplace
Meter Reader
Location: Hartselle Utilities Main Office, Hartselle, Alabama
Department: Customer Service
Pay Range: $18.00 – $21.00 per hour (based on experience)
Schedule: Full-Time | Monday – Friday | 7:30 AM – 4:00 PM
Join Our Team
Hartselle Utilities is seeking a dependable and detail-oriented Meter Reader to join our Customer Service Department.
This position is responsible for reading electric, natural gas, and water meters throughout the Hartselle Utilities service area. Because Hartselle Utilities currently utilizes manual meter reading processes, accurate visual meter readings are essential to ensure proper customer billing each month.
This is an outdoor position that requires walking routes and working in varying weather conditions including heat, cold, rain, and snow. If you enjoy working independently, staying active throughout the day, and performing work that directly supports utility operations and customer service, we would love to hear from you.
What You’ll Do
- Read electric, natural gas, and water meters for residential, commercial, and industrial customers
- Record meter readings using handheld electronic meter reading devices
- Follow established routes and complete meter readings according to scheduled deadlines
- Verify unusually high or low meter readings and document irregularities
- Report damaged meters, meter boxes, leaks, unauthorized connections, or other service concerns
- Clean water meter boxes as needed
- Upload meter reading data for customer billing purposes
- Operate and inspect assigned work vehicle and equipment
- Communicate with supervisors and coworkers regarding route issues or customer concerns
What We’re Looking For
- High school diploma or GED
- Previous meter reading, route work, utility, or outdoor work experience preferred
- Ability to work outdoors in all weather conditions
- Strong attention to detail and accuracy
- Basic computer and handheld device skills
- Valid driver’s license with an acceptable driving record
- Strong work ethic and ability to work independently
Candidates must successfully pass a background check including motor vehicle report and drug screening.
Schedule
- Full-time position
- Monday through Friday
- Regular work hours are 7:30 AM – 4:00 PM
Benefits
Hartselle Utilities offers a competitive benefits package including:
- Medical, dental, and vision insurance
- Retirement benefits through the Retirement Systems of Alabama
- Paid holidays and vacation
- Sick leave
- Life insurance
- Wellness benefits and more
How to Apply
Applications will be accepted until the position is filled.
Equal Employment Opportunity
Hartselle Utilities is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Drug Free Workplace