Aid to Customers with High Bills due to Extreme Cold
Residential customers with unusually high utility bills will be offered the opportunity to pay these bills over a period of up to four months under the following conditions:
1. During the month of the high bill, customer must pay an amount equal to the 12 month average bill plus a minimum of 1/4 of the difference between the 12 month average bill and the amount of the high bill.
2. During the next three months the customer must pay an amount that will bring the account current.
3. If service is disconnected for non-payment, the customer must pay all amounts due plus any disconnect fees before service is restored.
4. A high utility bill is one that exceeds 175% of the customer’s average bill for the previous 12 month period.
5. The customer will be required to execute an agreement.
For more information, call Hartselle Utilities at (256) 773-3340 or send an email to Customer Service Manager Terri Harris at tharris@hartselleutilities.org.
Customer Service News
Operation Warm
The cold winter months are often hard on those with fixed incomes, and sometimes people in need face hard choices between paying utility bills and other needs, such as food or medicine. At times like this, customers often turn to Hartselle Utilities for help.
“Hartselle Utilities participates in several energy programs that provide assistance to households who qualify,” HU Customer Service Manager Terri Harris says. “One program that all of our customers can help with is Operation Warm.”
Operation Warm provides assistance to the elderly, people with disabilities and families with a health crisis. The Community Action Partnership of North Alabama provides resources to families and individuals in these situations and administers the Operation Warm Program. Customers must meet Community Action eligibility criteria to receive assistance.
HU accepts donations and forwards them to Community Action. Customers can make a one-time donation to Operation Warm, or choose to add a specific amount to their utility bill each month. To do so, complete the form in the January issue of The Hartselle Connection and return it to Hartselle Utilities. For more information, call 773-3340 or email Terri Harris at
tharris@hartselleutilities.org.
Simple Steps to Save Energy (and Money!)
Over the next five years, TVA and electric power distributors such as Hartselle Utilities are working to reduce demand for peak power by 1,400 megawatts. To achieve this, residents, businesses and industries across the Tennessee Valley are going to need to work together to use energy more efficiently. Here are a few tips to get started:
• Turn your thermostat up to 78º F; higher if no one is home: don’t pay to keep your furniture cool!
• Turn off lights, appliances and other home electronics with a power bar when not in use; use the “sleep” mode on computers.
• Use the microwave instead of a stove burner or oven for cooking. It cooks faster and doesn’t create as much heat.
• Use your dishwasher and washing machine/dryer only for full loads, and wait until after 8 p.m., when TVA’s costs to produce electricity are lowest.
• Replace incandescent light bulbs with compact fluorescents. They use 75 percent less energy and last much longer.
• Keep curtains closed on the south, east and west sides of your house during the day to help keep it cool.
• Complete a home energy audit: call Hartselle Utilities at 773-3340 for a free energy right Home E-Valuation audit or visit www.energyright.com to complete the survey online. After you complete the survey and return it to TVA, you will receive a detailed report with suggestions on ways to save energy and money. Following all the recommendations from the audit could save as much as 20 percent on your annual utility costs.
We Need Your Phone Number
There are times when HU needs to contact customers, either to inform them of scheduled service interruptions or questions regarding an account. For this reason, it is imperative that we have an up-to-date telephone number for you or someone who can contact you in an emergency. If you did not fill out the form in the Summer issue of The Hartselle Connection, please take a moment to send an email to Customer Service Manager Terri Harris at tharris@hartselleutilities.org.
with your name, account #, address, and telephone number.
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