Options to View and Pay Your Bill Online
Would you like to PAY YOUR BALANCE ONLINE?
In an effort to assist our Customers and Employees in limiting their exposure to COVID-19, Hartselle Utilities is currently crediting the fees associated with utilizing our convenience payment system (your credit will appear on your next utility bill). Should you have any questions, please contact our office at (256) 773-3340.
Click Here to Pay Your Bill Online
Hartselle Utilities’ Convenience Pay program allows customers to pay their bill online, this payment option does not access your account information and you will not be able to view your account statement. Before proceeding, you must have your paper statement or your account information available. If you are paying multiple accounts, you must complete a separate transaction for each account. For each approved transaction you will receive a confirmation number. We advise customers to retain this confirmation number in case there are questions regarding the transaction. If you do not receive a transaction number, your transaction was declined. Should you have any questions, please contact our Customer Service Department at (256) 773-3340.
Would you like to ENROLL IN E-BILL?
Click Here To Enroll In E-Bill
As of July, 2015, Hartselle Utilities offers customers the option to enroll in paperless statements through our E-Bill Program. If you elect to enroll in the E-Bill program, you will no longer receive a paper statement each month. When you enroll in E-Bill you will receive your statements online at the e-mail address you provide during the enrollment process. Should you have any questions, please contact our Customer Service Department at (256) 773-3340.
Our Convenience Pay program, which allows you to pay your bill online, and our E-Bill program, which allows you to view your bill online, are two separate programs, and you can use either one or both. When you enroll in E-Bill you will receive your statements online only; your utility bill will no longer be mailed to you each month. You do not have to enroll in E-Bill to pay your bill online. If you enroll in E-Bill, you can use our Convenience Pay program to pay your bill online, or you can mail your check or pay in person at our office.